Accessing Your Records

Under the Data Protection Act 1998 you have a right to access the records that Deep Blue Skin Technology holds about you and your treatments. Any patient, or a representative with the patient’s written consent, may view the records at any reasonable time at the clinic. If you require copies to take away with you, this can be arranged with 24 hours notice and payment of a £10 administration fee.

Questions and Comments

If you have any questions or comments on any information in this guide, please just ask Gill. The information in the patients guide is reviewed at least once a year. The review details are recorded in a policy review register and are monitored by the clinic manager.

Complaints Policy

I hope that you will be delighted by your experience at Deep Blue Skin Technology. However, if you are unhappy about any aspect of your care, I have a formal complaints policy which details the stages of the process and the time scale I aim to achieve in dealing with any complaint.

A copy of the complaints procedure is available at your request.

Deep Blue Skin Technology take any complaint very seriously and will fully support any patient who wishes to make a complaint to ensure that the matter is properly resolved. If you remain unhappy about the way the complaint has been handled, you can send your complaint to the Care Quality Commission at the address below.

CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

If you would like more information, please call me on 07939340118.